Policy Statement

This statement sets out how CHEC is managed so that its commitment to achieve the highest standards of performance throughout its operations is upheld.

CHEC will undertake all activities in a highly responsible, professional and competent manner and strive to continuously improve performance towards the ultimate objective of being recognized as the premier LDC Cooperative in the Province of Ontario.

CHEC’s commitment to this objective translates into the following practical statements, actions and initiatives:

• CHEC is committed to meet its obligations to its members and to exceed them where appropriate. Member satisfaction is important to us and to business retention. CHEC must be flexible, agile and adaptable and must respond to changes in legislation, the business environment and the demands of its members. CHEC must also continue to strive for greater effectiveness and efficiency in its operations.
• CHEC understands that its performance is directly related to the satisfaction of its members. Best practices, knowledge and problem solving will be widely and openly shared across its membership wherever possible. CHEC employs only the best people and is committed to continually improve their skills, motivation and performance. CHEC also integrates key partners where appropriate to ensure optimum performance is achieved.
• CHEC will assess all operational risks and design procedures to minimise and manage those risks.
• CHEC will ensure a safe and secure working environment for its employees, members, partners and the public in general.
• CHEC will undertake all necessary measures to ensure the security of confidential data and information.
• CHEC will ensure that it has a minimum impact on the environment wherever possible.

CHEC Cancellation Policy

Participant Cancellation

Virtual Event – Free

A good deal of time and effort goes into curating, scheduling and organizing the events provided by the CHEC Association. We ask that you respect the time and effort made by the CHEC staff in organizing these events.

If you have registered for an event and are no longer able to attend, please provide the CHEC organization, through the CHEC staff member organizing the event, your cancellation notice 5 business days before the event. Alternatively, we encourage you to send another member from your LDC in your place.

Virtual Event – Paid

CHEC makes the final decision on whether to hold a paid, virtual event based on whether we have the minimum number of registrants 7 days before the event. The fees charged to members are based on a minimum number of attendees with the proceeds then used to pay the provider.

In the event a paid virtual provider has their own cancellation policy, we will abide by the provider’s cancellation policy and will inform participants of the change in policy at the time of registration.

CHEC members who have registered but cannot attend will receive a full refund if they provide notice of their cancellation, to the CHEC staff member organizing the event, 7 business days before the scheduled event.

If a member cancels within the 7 day window or are a no show the day of the event, no refund will be issued.

In-person Event – Free

In-person events require a significant amount of planning and organization by the CHEC staff. We ask that you respect the time, effort and cost to organize these events. They are developed to address members needs with speakers and programming customized to our specific industry.

If you have registered for an in-person event but are unable to attend, please provide a cancellation notice, to the CHEC staff organizing the event, 5 business days prior to the event. Alternatively, another member from your LDC can be substituted in your place.

In-person Event – Paid

Cancellation policies for in-person paid events will be determined by the cancellation policy of the provider delivering the training and/or the event. Details of the individual cancellation policy will be provided at registration for the event.

Last Minute Emergency Cancellation

If through unforeseen circumstances you are unable to attend a paid event (whether virtual or in-person) at the last minute, consideration as to whether a refund can be provided will be determined on an individual basis.

CHEC Cancellation

CHEC reserves the right to cancel any course due to insufficient enrollment or for other reasons. Every effort will be made to advise participants if a class must be cancelled with at least 2 business days notice prior to the start date. If CHEC must cancel a class, participants will be offered the option of transferring to the same course at a later date or a 100% refund.

Weather Conditions

The safety of our participants and our instructors is of utmost importance. Any weather conditions that result in dangerous road conditions will cause an in-person class to be either delayed or cancelled. We reserve the right to cancel a class at our discretion should we deem road conditions to be unsafe. Less threatening conditions may cause delays to the start time of a course to ensure participant and instruction safety. Should a course be cancelled due to weather conditions, we will reschedule the course at a later mutually agreed date and time.